When the GP Patient Survey (GPPS) lands each year, it’s tempting to jump straight to the national average and ask, “How do we stack up?” The problem is that a national mean flattens the rich, messy reality of general practice. A single-site rural surgery serving an older population has a different context to a multi-site city practice. National numbers are a benchmark, not a guide.
This year, we’re celebrating practices that set the pace within their true peer groups - practices whose 2024 context looked like yours, and who went on to lead their 2025 cohort for overall satisfaction. These are the “apples to apples” comparisons that drive improvement.
In brief
Find your cohort: identify the 35 practices most like yours (based on 2024 profile and performance).
Learn from leaders: see who led that cohort in 2025—and what they did differently.
Set credible targets: anchor goals to peer performance, not the national average.
Why broad benchmarks can mislead
Averages wash away the factors that shape performance and patient experience:
Practice size and capacity: Operating at 5,000 vs 20,000 patients is a different world.
Population and need: Age, deprivation, and local health patterns drive demand, access, and expectations.
Geography: Inner-city access realities aren’t the same as rural or town/fringe.
Starting point: A practice improving from 65% faces different trade-offs than one nudging from 85%.
Chasing a single “national average” can feel irrelevant or unachievable. Cohort-based targets, by contrast, are credible and motivating: if they can do it in our context, so can we.
How to turn GPPS into a roadmap
Build your peer cohort. Identify 30–40 practices that look like you—list size, age profile, geography, and 2024 baseline performance. That gives you a fair range, from median to top quartile, for your reality.
Find the drivers. Within that cohort, map the patterns that separate leaders from the rest: access channels (phone/online/in-person), booking journey, consultation experience, and the questions that most strongly correlate with overall satisfaction. This shows where a marginal gain will move the headline.
Set evidence-based targets. Ditch the generic averages. Anchor your goals to what similar practices already achieve.
For example: “We rank 25th among 35 lookalike practices. The top five score 78–82%; their biggest lift is phone access. Let’s get to the 74% peer median this year by fixing that channel first.”
2025 peer-cohort leaders (by ICS)
136 practices across 37 Integrated Care Systems (ICSs).
Bedfordshire, Luton and Milton Keynes Integrated Care System
Salisbury House Surgery (E81004)
Birmingham and Solihull Integrated Care System
Reservoir Road Surgery (M85070)
University Medical Practice (M85167)
Weather Oak Medical Centre (M85153)
Black Country Integrated Care System
Chapel Street Medical Centre (M87628)
Harden Health Centre (M91036)
Moss Grove Surgery (M87003)
Poplars Medical Centre (M92001)
The Greens Health Centre (M87012)
Bristol, North Somerset and South Gloucestershire Integrated Care System
Heywood Family Practice (L81085)
Buckinghamshire, Oxfordshire and Berkshire West Integrated Care System
Chapel Row Surgery (K81103)
Luther Street Medical Practice (K84066)
Cambridgeshire and Peterborough Integrated Care System
Grove Medical Practice (D81030)
Cheshire and Merseyside Integrated Care System
Aintree Road Medical Centre (N84002)
Atlas Medical Practice (N83023)
Billinge Medical Practice (N83019)
Dovecot Health Centre (N82003)
Earle Road Medical Centre (N82065)
Egremont Med Ctr (N85629)
Greenbank Drive Surgery (N82059)
Kenneth Macrae Med Centre (N83049)
Millbrook Medical Centre (N83032)
Stoneycroft Medical Centre (N82104)
The Ash Surgery (N82073)
The Cedars Medical Centre (N81008)
Cornwall and the Isles of Scilly Integrated Care System
Marazion Surgery (L82047)
Coventry and Warwickshire Integrated Care System
Southam Surgery (M84026)
St Wulfstan Surgery (M84629)
Stockingford Medical Centre (M84055)
Derby and Derbyshire Integrated Care System
Jessop Medical Practice (C81005)
Sett Valley Medical Centre (C81003)
Devon Integrated Care System
Adelaide Street Surgery (L83651)
Dorset Integrated Care System
The Barcellos Family Practice (J81621)
Greater Manchester Integrated Care System
Ancoats Urban Village Medical Practice (P84673)
Awburn House Medical Practice (P89004)
Elliott Street Surgery (P92028)
Premier Health Team (P92621)
The Junction Surgery (P86010)
The Village Surgery (P88041)
Urmston Group Practice (P91006)
Hampshire and Isle of Wight Integrated Care System
Alresford Surgery (J82124)
Coastal Medical Partnership (J82007)
Stoneham Lane Surgery (J82087)
Herefordshire and Worcestershire Integrated Care System
Albany House Surgery (M81072)
Knightwick Surgery (M81045)
Ombersley Medical Centre (M81011)
Hertfordshire and West Essex Integrated Care System
Thaxted Surgery (F81131)
Humber and North Yorkshire Integrated Care System
Willerby and Swanland Surgery (B81024)
Kent and Medway Integrated Care System
Edenbridge Med Practice (G82019)
Lancashire and South Cumbria Integrated Care System
Cartmel Surgery (A82647)
Dr Jacobs Surgery (Y00347)
Longton Health Centre (P81040)
Park View Surgery (P81046)
The Over-Wyre Med.Ctr. (P81087)
Wraysdale House Surgery (A82613)
Leicester, Leicestershire and Rutland Integrated Care System
Bridge Street Medical Practice (C82026)
Newbold Verdon Med.Pract. (C82051)
Station View Health Centre (C82043)
Wigston Central Surgery (C82071)
Lincolnshire Integrated Care System
The Bassingham Surgery (C83611)
Mid and South Essex Integrated Care System
Highlands Surgery (F81112)
Norfolk and Waveney Integrated Care System
Fleggburgh Surgery (D82600)
Wensum Valley Medical Practice (D82040)
North Central London Integrated Care System
Abbey Medical Centre (F83019)
Addington Medical Centre (E83044)
Fernlea Surgery (F85071)
Gray's Inn Medical Group Hampstead (F83633)
Holborn Medical Centre (F83058)
Rainbow Practice (F85039)
The Woodberry Practice (F85020)
North East and North Cumbria Integrated Care System
Alnwick Medical Group (A84006)
Annfield Plain Surgery (A83644)
Bewick Crescent Surgery (A83037)
Bewick Road Surgery (A85017)
Cruddas Park Surgery (A86017)
Evenwood Medical Practice (A83626)
Fenham Hall Surgery (A86031)
Grangewood Surgery (A89028)
Lane End Surgery (A86016)
Marlborough Surgery (A83051)
Netherfield House (A84037)
The Adderlane Surgery (A84614)
Whitley Bay Health Centre (A87005)
North East London Integrated Care System
First 4 Health Group - E7 Health (F84672)
Kingsmead Healthcare (F84015)
Langthorne Sharma Family Practice (F86705)
Mathukia's Surgery (F86692)
St. Katherine's Dock Practice (F84731)
The Forest Surgery (F86026)
The Wapping Group Practice (F84079)
North West London Integrated Care System
Ashchurch Surgery (E85032)
Dr Uppal & Partn, Parkview Ctr for H&W (E85624)
Great Chapel Street Medical Centre (E87772)
Kensington Park Medical Centre (E87720)
Kingfisher Practice (E85060)
Lancelot Medical Centre (E84063)
Mandeville Medical Centre (E85108)
Newton Medical Centre (E87681)
Redwood Practice (E85113)
Royal Hospital Chelsea (E87711)
Streatfield Health Centre (E84018)
Northamptonshire Integrated Care System
Eskdaill Medical (K83013)
Springfield Surgery (K83018)
Nottingham and Nottinghamshire Integrated Care System
Family Medical Centre (Sood) (C84018)
Health Care Complex, Kirkby (C84629)
Tuxford Medical Centre (C84008)
Shropshire, Telford and Wrekin Integrated Care System
Linden Hall Surgery (M82056)
Prescott Surgery (M82023)
South East London Integrated Care System
Sundridge Medical Centre (G84629)
The Lordship Lane Surgery (G85681)
The Three Zero Six Medical Centre (G85091)
South West London Integrated Care System
Balham Park Surgery (H85066)
Clapham Junction Medical Practice (H85088)
Richmond Medical Group (H84006)
Thameside Medical Practice (H84059)
Wrythe Green Surgery (H85025)
South Yorkshire Integrated Care System
Broomhill Surgery (C88028)
Conisbrough Group Practice (C86024)
Harold Street Medical Centre (C88059)
Nethergreen Surgery (C88034)
Staffordshire and Stoke-on-Trent Integrated Care System
Gordon Street Surgery (M83010)
Hartshill Medical Centre (M83066)
Trinity Medical Centre (M83632)
Surrey Heartlands Integrated Care System
Leith Hill Practice (H81113)
New Ottershaw Surgery (H81658)
The Red Practice Walton (H81094)
Sussex Integrated Care System
Arch Healthcare (G81689)
Ardingly Court Surgery (G81006)
Mile Oak Medical Centre (G81073)
West Yorkshire Integrated Care System
Broughton House GP Surgery (Y07275)
Drighlington Medical Centre (B86678)
Honley Surgery (B85022)
Lupset Health Centre (B87008)
Meltham Group Practice (B85032)
Northgate Surgery (B87007)
The North Leeds Medical Practice (B86013)
How we picked these leaders
Cohort formation: Practices grouped by 2024 similarity across key metrics; cohort size 35.
Ranking: 2025 overall satisfaction within that cohort.
Interpretation: A cohort leader is the number 1 practice in its lookalike group—best in context, not necessarily the single highest score nationally.
Want this analysis for your practice?
If you’d like us to build your GP Survey Peer‑Intelligence Report—including your bespoke cohort, driver analysis, and an action plan—email: gp-survey-analysis-report@mypracticemanager.co.uk. We’ll do the heavy lifting so you can focus on the highest‑leverage fixes first.
Disclaimer: This article is for informational purposes only and reflects understanding as of 12 August 2025. It does not constitute legal, financial, or medical advice. Practices should consult relevant professional bodies or legal counsel for specific circumstances and always refer to the latest official NHS England guidance and contractual documents.