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GP Practice Management Advice Articles

Helpful information and guidance for general practice

Improving Complaints Handling in Your GP Practice: A Complete Implementation Plan01/02/2026

Improving Complaints Handling in Your GP Practice: A Complete Implementation Plan

Build a systematic complaints triage system with claims-and-harms analysis, theme tracking, and AI-safe response workflows that satisfy CQC and reduce escalations

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Your PPG is a free focus group: here's how to use it27/01/2026

Your PPG is a free focus group: here's how to use it

PPGs are free patient insight, but most practices underuse them. Practical tips for running fewer, better meetings and getting feedback you can actually act on.

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Implementing Digital Clinical Safety in Your GP Practice: A Complete Implementation Plan19/01/2026

Implementing Digital Clinical Safety in Your GP Practice: A Complete Implementation Plan

Get ahead of emerging regulatory scrutiny by establishing DCB0160 compliance, appointing a Clinical Safety Officer, and building a clinical safety management system

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Improving Access Safety and Performance in Your GP Practice: A Complete Implementation Plan11/01/2026

Improving Access Safety and Performance in Your GP Practice: A Complete Implementation Plan

A systematic audit plan for practices post-October 2025 to ensure your access model is safe, equitable, and competitive—before the GP Patient Survey results lock in your reputation.

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Implementing a Robust Staff Training and Competency System in Your GP Practice: A Complete Implementation Plan04/01/2026

Implementing a Robust Staff Training and Competency System in Your GP Practice: A Complete Implementation Plan

Build a systematic training compliance system with role-based matrices, gap analysis, and ongoing monitoring that demonstrates workforce capability to CQC

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Improving Strategic Admin Workforce Planning in Your GP Practice: A Complete Implementation Plan04/01/2026

Improving Strategic Admin Workforce Planning in Your GP Practice: A Complete Implementation Plan

Diagnose what's broken, prioritize by risk and ROI, and build a business case for admin resource that solves real problems and pays for itself

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Improving Controlled Drugs Management in Your GP Practice: A Complete Implementation Plan02/01/2026

Improving Controlled Drugs Management in Your GP Practice: A Complete Implementation Plan

Implement systematic CD governance with daily reconciliation, secure storage, and occurrence reporting that meets regulations and impresses CQC inspectors

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Winter flu 2025: Operational survival strategies for practice managers12/12/2025

Winter flu 2025: Operational survival strategies for practice managers

Facing the Winter Flu 2025 surge? Discover practical strategies for UK Practice Managers and access our new emergency response guide to manage demand safely.

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