Last updated: April 22nd, 2025
These Terms and Conditions ("Terms") govern your use of the services provided by My Practice Manager Ltd ("Company," "we," "us," or "our") through the website https://mypracticemanager.co.uk (the "Site") and related services (collectively, the "Services"). By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must stop using the Services immediately.
You can contact us at: Email: contact@mypracticemanager.co.uk
We may update these Terms from time to time. The "Last updated" date above will reflect the latest version. Your continued use of the Services constitutes acceptance of any revised Terms.
Our Services are designed for use in the United Kingdom. If you access the Services from outside the UK, you are solely responsible for compliance with local laws.
The Services are strictly for users aged 18 and older.
All content, designs, trademarks, and materials within the Services (collectively, "Content") are owned or licensed by us and are protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, and revocable license to access and use the Services for internal business purposes only.
AI-Generated Content: Any content generated by our AI assistants (e.g., risk assessments, compliance checklists, policies, newsletters) is provided under a limited license for use exclusively in connection with your practice. This license permits you to:
You may not:
Ownership of all AI-generated content remains with My Practice Manager Ltd. Breach of this provision may result in termination of your access to the Services and potential legal action.
Any breach of this section may result in termination of your access to the Services.
Failure to comply may result in suspension or termination of your account.
You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your responsibility.
We reserve the right to disable accounts or reclaim usernames that violate these Terms or are deemed inappropriate.
We accept Visa, Mastercard, BACS Direct Debit.
We may change subscription fees with notice provided in accordance with applicable law.
You agree not to:
Any content you submit (e.g., feedback, reviews, or forum posts) may be used by us for promotional or operational purposes under a perpetual, royalty-free license. You retain ownership of your contributions but waive any claims against us regarding their use.
We reserve the right to remove or edit contributions that violate these Terms or are deemed inappropriate.
Our AI tools are designed to assist with generating content such as risk assessments, compliance checklists, policies, and other materials. While we strive to ensure high-quality and relevant outputs, we explicitly disclaim responsibility for the content generated by our AI tools.
The AI may occasionally generate content that is inaccurate, unsuitable, or offensive. We do not have full control over the outputs produced by the AI tools and recommend that you carefully review all generated content before use.
By using the Services, you acknowledge and accept the inherent limitations of AI-generated content and agree that My Practice Manager Ltd shall not be held liable for any consequences arising from the use of such content.
No Legal or Professional Advice. The policies, procedures, risk assessments, or any other materials (collectively, "Materials") generated or provided through our Services are for informational purposes only and do not constitute legal, accounting, or other professional advice. You should seek appropriate professional counsel if you require advice regarding any specific legal or compliance matter.
"As Is" Basis. To the maximum extent permitted by law, the Services and Materials are provided on an "as is" and "as available" basis without warranty of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
No Guarantee of Accuracy or Completeness. We do not warrant that the Materials will be complete, accurate, up-to-date, or suitable for your particular needs. You are solely responsible for reviewing, modifying, and adapting any Materials to ensure compliance with your specific legal, professional, or regulatory requirements.
Use at Your Own Risk. You assume all responsibility for any decisions or actions taken based on the Materials provided. Any reliance on such Materials is strictly at your own risk.
Our Services may contain links to third-party websites. We are not responsible for the accuracy, policies, or content of third-party sites. Accessing third-party websites is at your own risk.
We value your privacy. For information on how we handle your data, please review our Privacy Policy.
Do not enter private data: My Practice Manager does not currently have the required controls in place to ensure private data (e.g., patient or employee data) is processed in full compliance with relevant data protection laws, including GDPR. It is your sole responsibility to ensure that you do not use the Services to process or store any personal data.
By using My Practice Manager, you acknowledge that it is your responsibility to comply with applicable data protection laws and regulations when handling personal data, including ensuring appropriate safeguards and permissions are in place.
To the maximum extent permitted by law, we are not liable for indirect or consequential damages arising from your use of the Services. Our total liability is limited to the amount paid by you to us in the six months prior to the claim.
You agree to defend, indemnify, and hold us harmless from and against all claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in any way related to:
We may modify or discontinue the Services at any time without liability. While we aim to provide uninterrupted service, downtime may occur due to maintenance or unforeseen issues.
These Terms are governed by the laws of England and Wales. Disputes will be subject to the jurisdiction of English courts.
We are committed to making My Practice Manager accessible to as many users as possible. Our goal is to develop and maintain the platform in line with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA where feasible.
We recognise that accessibility needs vary and that some requirements may not be addressed by standard guidelines. If you experience any difficulty using our Services due to a disability or specific access need, please contact us at contact@mypracticemanager.co.uk. We will do our best to work with you to provide a suitable and effective accommodation.
We aim to provide access to the Services during standard business hours: Monday to Friday, 9:00am to 6:00pm (UK time), excluding public holidays in England and Wales.
While we strive for reliability and availability, occasional downtime may occur due to maintenance, updates, or unforeseen technical issues.
We monitor for issues outside these hours and will respond on a best-effort basis, prioritising urgent problems that significantly impact access to the platform. Please note that we do not offer guaranteed response times or formal uptime commitments.
From time to time, we may release new or experimental features ("Beta Features") to selected users for testing and feedback purposes. These Beta Features are provided "as is," may not be fully functional, and may be modified or discontinued at any time without notice.
By using Beta Features, you acknowledge and accept that they may be unstable, incomplete, or behave unexpectedly. We welcome your feedback, which helps us improve the product. Use of Beta Features is entirely optional and subject to these Terms.
For questions, concerns, or complaints regarding these Terms, please contact us at:
My Practice Manager Ltd contact@mypracticemanager.co.uk