Patient Communication & Experience

Show you listen to and inform patients fairly

Why honesty matters

In our experience, practices that proactively identify their own gaps and demonstrate a clear remediation plan are viewed much more favourably during inspections. Regulators focus on your commitment to improvement, not current perfection.

Was your practice website and patient leaflet reviewed in the last 6 months to ensure current services, access routes, emergency advice, and contact details are accurate?

Ensure emergency advice (when to call 999/111), extended hours information, and accessibility support details are prominently displayed and correct.